Shipping Policy

MOHO World of Bags

Effective Date / Last Updated: July 22, 2026

Thank you for choosing MOHO World of Bags! We are committed to delivering your order promptly, securely, and in pristine condition.

This Shipping Policy details the terms, delivery timelines, tracking procedures, and rates governing your purchases on our storefront (mydukaan.io/mohobags). Please take a moment to review these details prior to placing your order.

1. Key Definitions

To ensure absolute transparency, the following terms carry specific meanings across this policy:

• Company: Refers to MOHO World of Bags, Kolkata, India ("We", "Us", or "Our").

• Goods: Refers to any bags, accessories, or products offered for purchase on our storefront.

• Order: A completed request by you to purchase Goods from our platform.

• Website: Refers to our official store page at mydukaan.io/mohobags.

• Shipping & Delivery: The operational process of dispatching and physically handing over Goods to the recipient.

• You: The customer or entity placing an order on our platform.

2. Order Processing Timelines

We strive to prepare and dispatch your items as swiftly as possible:

• Standard Processing: Orders are typically processed, packed, and dispatched within 1 to 2 business days following payment confirmation.

• Peak Season Processing: During major holidays, promotional events, or sale periods, order fulfillment times may extend to 3 to 5 business days.

• Business Days: Orders are processed Monday through Saturday, excluding public holidays.

3. Shipping Rates & Delivery Estimates

A. Transit Times

• Standard Delivery: Orders generally arrive within 3 to 7 business days after dispatch, depending on destination regional accessibility.

B. Shipping Costs

• Shipping fees are calculated dynamically based on total order weight, destination postal code, and selected courier tier.

• All applicable delivery charges are calculated and clearly itemized at checkout before you finalize your transaction.

4. Order Tracking & Real-Time Updates

As soon as your package leaves our facility, you will receive an automated shipping confirmation email and SMS containing your AWB / Tracking Number and a direct link to monitor your shipment in real time.

You can also track your order status directly via our store portal or through our logistics partner’s online tracking portal.

5. Address Accuracy & Delivery Attempts

• Accuracy Matters: Please ensure your full shipping address, landmark, PIN code, and mobile phone number are complete and accurate during checkout. MOHO cannot be held responsible for delivery delays or failed drop-offs caused by incorrect address information.

• Delivery Attempts: Partner courier services typically make up to 3 delivery attempts. If all attempts fail or the package is rejected, it will be returned to our warehouse. Additional return and re-dispatch fees may apply to re-ship the order.

6. International Shipping & Customs

We ship our premium collection to customers worldwide!

• Timelines & Pricing: International delivery windows and shipping rates vary significantly based on regional customs processing and destination country protocols.

• Customs Duties & Import Fees: International buyers are solely responsible for any local import duties, taxes, VAT, or customs clearance charges mandated by their destination country.

7. Transit Issues, Losses, & Force Majeure

• Damaged or Lost Packages: If your shipment arrives physically damaged or appears lost in transit, please alert our team within 48 hours. We will immediately coordinate with our logistics partners to arrange a replacement or full refund.

• Unforeseen Delays: Weather anomalies, natural disasters, or unexpected regional transit disruptions are beyond our control. In the event of a significant delay, our support team will keep you informed with regular updates.

8. Customer Support & Contact Details

If you have questions regarding an existing shipment, delivery status, or policy details, please reach out to our team:

Brand: MOHO World of Bags

Location: Kolkata, West Bengal, India

📧 Email: mohoworldofbags@gmail.com

📞 Phone: +91 91230 06342

🌐 Website: mydukaan.io/mohobags

MOHO World of Bags reserves the right to modify this Shipping Policy at any time. Updates take immediate effect upon being published on our website.